Wolkendorf Bio Hotel & Spa

Wir sind mit meiner kleinen Nichte hierhergekommen, weil uns eine babyfreundliche Umgebung und Annehmlichkeiten versprochen wurden, die ziemlich zufriedenstellend sind, nachdem wir Anfang März 2022 zwei Nächte dort verbracht hatten. Das große Problem war, dass wir zwei Zimmer für vier Nächte bezahlt hatten, unseren Kurzurlaub aber nicht dort beenden konnten, weil die zweite Nacht ein wahrer Albtraum war mit den Bewohnern des Zimmers, das mit unserem vermischt war: ein zwielichtiges Paar, das offensichtlich betrunken und/oder high war, schrie und fluchte und von 2 bis 7 Uhr morgens eine laute Sexshow abzog. Meine Nichte wurde zusammen mit uns (3 Erwachsene) brutal aufgeweckt und war verängstigt, also klopften wir an ihre Tür und baten sie freundlich, ruhig zu sein, aber sie antworteten unhöflich, sie machten, was sie wollten (offensichtlich konnten wir sie in diesem betrunkenen/highen Zustand nicht erreichen). Der nächste Schritt bestand also darin, ungefähr 10 Mal zwei Handynummern der Rezeption anzurufen, ohne überhaupt eine Antwort zu bekommen. Wir gingen sogar mitten in der Nacht zur Rezeption und – Überraschung! – war niemand da und auch kein Personal auf dem gesamten Gelände. Im Grunde hatten wir diese Albtraumsituation nebenan – und konnten kein Auge und kein Ohr zudrücken, da meine Nichte Zeugin des ganzen Spektakels war – und niemand, nicht einmal eine Person vom Personal, ging ans Telefon oder war vor Ort, um einzugreifen. Am Morgen baten wir darum, mit dem Manager zu telefonieren, um ihm das Problem zu melden, das wir die ganze Nacht ertragen mussten, und man bot uns lahme Ausreden, dass sie nie solche Situationen hätten, sodass sie niemanden einstellen könnten, der für die Nacht auf Abruf bereitsteht. Im Grunde genommen gibt es für die Gäste während der Nacht überhaupt keinen Schutz vor solchen alltäglichen Szenarien, die passieren können und auch passieren, oder noch schlimmeren Szenarien, in denen man von betrunkenen oder gewalttätigen Personen angegriffen oder beschimpft werden kann. Wir mussten eine formelle Beschwerde beim Gesundheits- und Sicherheitsamt einreichen, weil der Manager uns nicht einmal das Geld für die 2 bezahlten, aber nie genutzten Nächte zurückerstatten wollte, angesichts dieses großen Vorfalls, der uns dazu zwang, uns zwei Zimmer woanders zu suchen. Glücklicherweise wurde das Wolkendorf offiziell bestraft und wir warten derzeit darauf, unser SO VERSCHWENDETES Geld zurückzubekommen. Sie behaupten vielleicht, ein 4-Sterne-Resort zu sein, aber wenn man erst einmal dort ist, stellt man fest, dass man von ihrer sehr unauthentischen Präsentation getäuscht und getäuscht wurde.

One day before the booked arrival date, we were informed by the hotel that our room wasn’t going to be available due to “water damage”. We stayed with local friends for that one night and checked in the following day. During the stay we found that the hotel had been overbooked and that the “water damage “ was a pure excuse. Despite multiple confirmations by the hotel’s management and several reminders, we never received the credit for the first night for the room, although we had paid the amount due for the entire stay in advance. Neither did we get any response from the hotel management when sending reminders! Therefore we warn anyone who’s considering this hotel, in particular, do NOT pay in advance!

Excepting the location and part of the facilities our experience with this hotel was bad. After the 1st night in this hotel some guest start having digestive problems. Soon we were in the same situation. We've been with our 2 years old kid twice to the emergency room and had dificulties in leaving the location as his medical condition was not good. Our vacantion was ruined. We moved to a different hotel in the region but my little boy and my husband were feeling bad and we had to rest in the room. After 3 days of vomiting we are strugeling in returning home and driving in this medical condition. The spinach served in the salad was full of sand as it was not washed, we asked for a topper to put it over the bed ( at order and at the location also) but was never provided, cleaning in the room was not ensured during the entire stay. BioHotel name is not aligned with reality, they must take in serious the need of ensuring health and safety standards for the future.

I recently stayed here, and unfortunately, my experience was far from satisfactory. While the location and rooms were decent, several issues left me disappointed. Unprofessional Staff: The hotel staff’s behavior was unacceptably rude. The receptionist seemed disinterested, and the waitstaff appeared to work reluctantly. It felt as though they prioritized tips over genuine guest satisfaction. Facilities: The heated pool was tiny, suitable only for very young children. As a family-friendly hotel, it should provide amenities that cater to guests of all ages. Overall Impression: Given the four-star rating, I expected better. Unfortunately, the lack of professionalism and subpar facilities overshadowed any positives. I hope the management takes this feedback seriously and makes necessary improvements. As a paying guest, I deserved a better experience.

Good points: buildings, playground, room, outside facilities, good breakfast Awful points: did not receive the adjacent rooms I was confirmed for, I waited for 5 hours and after talking to the manager several times and being asked for explanations all over again why I need 2 rooms close together, why I cannot take other rooms, why do I sleep like that with my child etc they said that they already checked in everyone else and have no other rooms. I insisted and eventually they found the rooms I was confirmed for. I moved my luggage twice during this time and stayed with my small child outside and with other people. I payed for 2 rooms, received only 1 bottle of complementary wine. My room was full of hairs everywhere on the bed and bathroom, very dirty, I can share pictures. Most of the bicycles outside that the guests can use are broken and cannot be used. If activities are organised by the hotel, you have to ask several times for info, we missed the ice cream, evening food like that Incredibly dangerous situation: at night the power went down several times, you cannot enter the room because it is unlocked with card (electrical). I was locked outside and waited until the power came again to go in. In the morning, I signaled the situation, they said that they have a generator, but it has to be jumpstarted manually, fuel must be added etc, very complicated. If someone is sick in the rooms and the power goes out, the only way to go in is to either break the door or search for a separate physical key at the reception (which they did not know if it was the good one for 1 of my rooms the next morning). I requested the physical keys with me also and had them the rest of my stay.

Very bad experience. Not recommended The stuff that works in the restaurant has a bad attitude, not willing to serve the guests properly. Thr hygiene standards in the rooms are very low. Both rooms were full of ants... The hotel is not taken care of, left to decay. The parking has a fee for about 3.5€ per day, where you will leave your car unguarded next to a road. The manager is not willing to talk to the guests and find solutions for the encountered issues. A very bad experience. Don t let the presentation photos fool you.

Great place. Great accomodation .Surrounded by woods .Gourmet restaurant Thank you Adrian the restaurant stindard! Thank you Adrian!Exquisite service! Thank you Bianca and Flavius from sauna!We willcome back again in winter for sure !